Contact Us

Last updated: November 7, 2026

Enquiries are handled directly from our office in Port-de-Bouc. There is no outsourced call centre sitting between you and the person who can actually check your order.

Email: info@rentrevalue.my
Telephone: +33 6 67 24 39 95
Postal address: 18 Rue Pierre Céladon, 13110 Port-de-Bouc, France
Service hours: Monday – Friday, 9:00 AM – 6:00 PM Central European Time (CET). Closed on French public holidays.

Email is the quickest route for anything tied to a specific order, because it carries the order number and leaves a written record on both sides. We aim to reply within one business day. If your matter is urgent and you reach voicemail, leave your order number and a call-back number; we return calls inside service hours.

When writing about an order, include the order number and the email address used at checkout. For a return, include the details listed in the Return & Refund Policy — where and when you bought the item, your proof of purchase, product photographs, and the reason for the return — so we can issue the return reference without a second round of emails.

Contact form. A contact form is available at the bottom of this page. It suits general enquiries; for order-specific matters email remains the better channel, because the form does not pull order records automatically.

Rentrevalue is an independent online retailer operating from the address above.