Refund policy

Last updated: November 7, 2026

You have 14 calendar days from the date you receive the parcel to tell us you want to send an item back. The window is unconditional. You do not need a quality complaint or a proven defect — a change of mind is a valid reason, and the return is still accepted inside those 14 days.

Step one — tell us before you ship. Write to info@rentrevalue.my. Please include:

where and when you bought the item;

your order confirmation or receipt;

photographs of the product as it reached you;

a short note on why you are returning it.

We respond to return requests within 2 business days, sending you the return reference and the shipping instructions. That 2-business-day window is the time we take to answer your request and set the return in motion; it is separate from the refund processing time described further down. Please do not send anything back before you have the reference — an unlabelled parcel cannot be matched to your order at the warehouse.

Step two — send it to us. Return address: 18 Rue Pierre Céladon, 13110 Port-de-Bouc, France.

What the return costs you. Return shipping is free. There is no restocking fee, no handling charge, and no deduction from the refund for a standard return made inside the 14-day window. Please pack the item so that it travels back without further damage; if a returned item shows damage that was not there at delivery, we will need to discuss the condition with you before closing the refund.

Refund timing — the two figures explained. Once the returned parcel reaches our warehouse, Rentrevalue processes the refund within 1–2 business days. That step covers checking the return reference, confirming the item matches the order, and releasing the refund instruction. After we release it, the money travels back through the original payment method and normally shows on your statement within 7–10 business days. That second figure is the settlement time of your bank or card issuer, not a further delay on our side. The two numbers are separate stages and should not be read as a single 1–10 business day promise.

Refunds go back to the method used at checkout — the same Visa, MasterCard or PayPal account. We do not issue store credit unless you ask for it. When the refund has been released, we tell you by email or telephone, so you know our part is done and the remaining wait sits with your payment provider.

Items outside the 14-day window. For hygiene reasons, and for products made or personalised to your specification, the unconditional 14-day return does not apply. The exception is narrow and is stated here rather than hidden in a separate document. If you are unsure whether your item falls into one of these categories, ask us before you order.

Faulty or misdescribed items. If something arrives faulty or does not match its description, the 14-day window still applies, but the return is handled as a quality issue rather than a change of mind. Contact us with the same information listed above and we will arrange the return at no cost to you.