Privacy policy
Last updated: November 7, 2026
This policy explains what personal data Rentrevalue collects when you use , why we collect it, who receives it, how long we keep it, and what you can ask us to do with it. It covers visitors and customers in France and the wider European Union, and — where the law gives them specific rights — consumers in California.
Who is responsible. Rentrevalue, 18 Rue Pierre Céladon, 13110 Port-de-Bouc, France. Privacy questions and requests go to info@rentrevalue.my. We answer within one month as required by the GDPR, and within the shorter periods the CCPA sets where it applies.
What we collect and why.
Order and fulfilment data — name, delivery address, email address, telephone number, items ordered, order value and order history. Used to process the order, hand the parcel to the carrier, handle returns and answer order questions. Legal basis: performance of the contract, GDPR Article 6(1)(b).
Payment transaction data — the payment method used, the last four digits of a card, and the transaction identifier returned by the payment provider. Full card numbers are handled by the payment provider and are not stored on Rentrevalue's systems. Legal basis: performance of the contract and our legitimate interest in preventing fraud, Article 6(1)(b) and (f).
Customer service records — emails, return requests and any photographs you send when reporting damage. Used to resolve the issue and to keep a record of how the return was handled. Legal basis: performance of the contract and compliance with consumer-protection obligations, Article 6(1)(b) and (c).
Device and usage data — IP address, browser type, pages viewed and items added to the cart. Used to keep the store working, find pages that cause problems, and prevent abuse. Legal basis: legitimate interest, Article 6(1)(f).
Marketing data — only where you actively opt in to receive updates. You can withdraw consent at any time without affecting the lawfulness of what happened before.
We do not collect more than these purposes require. We do not ask for date of birth, government identifiers or special categories of data.
Who receives it. Payment providers process the transaction. Carriers — Colissimo, Chronopost and Colis Privé — receive the delivery name, address and telephone number needed to deliver the parcel. Our ecommerce and email infrastructure providers process order and account data on our instructions. Where analytics tools are in use they receive device and usage data. We do not sell personal data and we do not share it with advertising networks for cross-context behavioural advertising.
How long we keep it. Order and transaction records are kept for the period French accounting and tax rules require. Customer service correspondence is kept as long as needed to handle the return and any follow-up, then deleted or anonymised. Marketing data is kept until you withdraw consent. Device and usage data is kept for a limited analytics window and then aggregated.
Your rights. Under the GDPR you can ask for access to your data, correction of inaccurate data, erasure, restriction of processing, portability, and objection to processing based on legitimate interest. Where processing rests on consent you can withdraw it at any time. To exercise any of these rights, write to info@rentrevalue.my with enough detail for us to identify your order or account.
California residents. Where the CCPA applies to you, you have the right to know the categories and specific pieces of personal information we have collected, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. Rentrevalue does not sell personal information and does not share it for cross-context behavioural advertising. To submit a request, contact info@rentrevalue.my. We will not discriminate against you for exercising a privacy right.
Cookies. Essential cookies keep the cart and checkout working. Non-essential cookies — analytics, and where used the measurement of marketing performance — are set only after you consent through the cookie banner. You can change or withdraw consent at any time through the banner or your browser settings. We honour Global Privacy Control signals where your browser transmits them.
Changes. When this policy changes in a material way we update the "Last updated" date at the top, and where the change affects how we use data already collected we notify affected customers by email.